• downtime

    In business, downtime is often associated with equipment failures and the resulting inability to continue working. While downtime after work hours is cause for celebration, unplanned downtime at work, in almost any form, is something businesses work hard to avoid. Here's a look at why and how...


  • Q:Suggestions for improvement
    A:We are very pleased with the ease of placing a service call, the prompt and courteous response, the knowledge of the technicians, the professional manner and courtesy of the technicians.
  • Q:Rate our dispatch overall (ease of placing a service call etc.)
    A:It was simple I told Jeff our issues and he handled it quickly by getting us into service and they came out right away. Wish all vendors responded so quickly.
  • Q:Rate our Technician overall
    A:Scott always does a great job taking care of our equipment!
  • Q:Would you like our new process where we can email you when your service call is entered, email again when the technician is dispatched (so you know which tech / on the way) and email you again when your equipment is fixed (in case you miss them)?
    A:Your service is always outstanding. The person you sent out fixed the problem and told us how to fix it in the future. With so many people using this office computer and copier.....it is an issue for us. He was great.
  • Q:How likely is it that you would recommend our company to a friend or colleague?
    A:All of our interactions with this company have been great. A great ethical company to do business with. Plus the products are super also
  • Q:Rate our dispatch overall (ease of placing a service call etc.)
    A:Theodore arrives to my place of business very promptly. Had my machine up and running in no time! Absolutely fantastic!! :)

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