managed IT services

Avoid Costly Downtime with Managed IT Services


In business, downtime is often associated with equipment failures and the resulting inability to continue working. While downtime after work hours is cause for celebration, unplanned downtime at work, in almost any form, is something businesses work hard to avoid. Here's a look at why and how managed IT services help companies to prevent downtime.

The Cost of Downtime

Calculating the cost of downtime isn't a straightforward process, and every business and scenario is different. Most of us think of hardware failure first, and in this situation, the cost of downtime is often more about the information stored on the hardware than the actual physical loss itself. And while replacing equipment can be a devastating hit to the budget, businesses must also calculate the cost of getting back to business as usual. With each hour that passes, the costs get higher.

Fine-Tuning Your Disaster Recovery Plan with Managed IT Services

All disasters have one thing in common—they disrupt, destroy, and bring everyday activities to a grinding halt. For your business, this means that your physical assets may be inaccessible, including your buildings, computers, imaging equipment, and documents. In the worst cases, these assets may be destroyed.

Here are three steps your company can make sure your disaster recovery plan is up to date and relevant for today's digital economy.

Is It Time for a Switch to Managed IT Services?

Chances are good you didn't start a business to spend hours every week on IT responsibilities, and anything that takes you away from core business objectives can be a distraction.

Rather than tying up your time trying to stay ahead of software updates and network issues, try letting managed IT services providers take over IT responsibilities instead. Here are three questions to ask to evaluate your situation.

1. Are you keeping up with compliance regulations?

No matter what industry you're in, you have a responsibility to protect the confidential information that flows through your business. From private health data to HR records and customer names and addresses, regulations govern how you handle protected information. Managed IT services can make sure your network is up to date and protected from malicious attacks.

IT Infrastructure Solutions

  • Hardware & hardware support
  • Enhanced response times for high availability & performance
  • Compute capacity on demand for peak processing
  • Identify system performance issues & bottlenecks with guidance to eliminate them
  • Deploy hardware on-premise
  • 24 / 7 remote monitoring for system faults
  • Detect system reliability issues & provide uptime reports for system components
  • Recognize system security & compliance issues

Server & Network Solutions

Network & Server Support

  • Emergency and after hours
  • Multiple levels of support plans
  • Onsite, offsite and remote
  • Preventative maintenance

Tired SLAs

  • Mission critical
  • Support response time
  • Uptime

Server & Network Monitoring

  • Anti-virus definitions alerts
  • Network bottleneck prevention
  • Upgrade alerts

Server & Network Monitoring

  • Anti-virus definitions alerts

PC and Mac Support

PC & Mac Support

  • Emergency and after hours
  • Multiple levels of support plans available
  • Onsite, offsite and remote
  • Preventative

Tiered SLAs

  • Mission Critical
  • Support response time
  • Uptime

iOS & Windows IT Monitoring

  • Anti virus definitions alerts
  • Performance
  • Security
  • Upgrade alerts

PC & Mac Maintenance Support

  • Asset management and inventory

VoIP Phone Systems

Response Time Guarantee

  • 100% uptime
  • Emergency remote response (in hours)
  • Emergency on-site response (in hours)

VoIP System Maintenance

  • Online case management
  • Phone system asset management and inventory
  • Major revision upgrades
  • VoIP network performance tuning and optimization
  • Warranty and service contract tracking

Remote Monitoring

  • 24/7 VoIP router monitoring and alerting
  • 24/7 switch device monitoring

Data Backup & Recovery

Data Backup & Recovery

  • Available on Windows, Linux and Mac OSX machines
  • Continually protects desktops, laptops, servers and more
  • Data recovery is driven by the end user or administrator
  • Fast, network-speed recovery times using the latest recovery-as-a-service technology
  • Can restore whole volume or specific files, emails or folders
  • Brick-level restores of Microsoft Exchange
  • Advanced Microsoft SQL Server support
  • Custom scheduling
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