The legal space faces two constant profitability pressures – keep customers happy and costs down. Technology plays a key role in handling both, with practice management systems, online research tools, unified communications, private networks, CRM and much more. Some firms have a technology profile that can justify maintaining a large and expensive internal IT organization. Others, mainly smaller and boutique firms, have only a fraction of that infrastructure. For them, the investment in in-house IT support and its TCO can’t always easily be justified. For these firms, outsourcing to The Office Technology Group for our legal IT services in Milwaukee is an affordable alternative. The Office Technology Group helps law firms and attorneys slash the cost of technical support, from strategy and planning to fully outsourced IT management.
- System Migrations
- Server and Network Monitoring
- Network Security Solutions
- Encrypted Email
- Helpdesk and On-site Support
- IT Consulting Services
- Law Firm Applications
- Web Hosting Services
- Content Management Systems
- Disaster Recovery
- Compliance with Government Regulation
- Project Management
- Reports and Frequent Reviews of our Process
- VoIP Phone Services
- Backup Management
- Client Profiles
- Double Time (The FUND)
- Quick Books
- Thomson Elite
- Thomson WestLaw
- Time Matters
Your clients interact with your technologies every day, from phone systems and video conferencing to account management and document sharing. How well your technology supports those interactions drives customer perceptions of your firm.
Time is valuable to both you and to your clients. For whatever systems you use – case management, research, unified communications and more - inconsistent performance or worse, complete downtime, can be a big hit to your bottom line.
Your people are in meetings or out of the office much of the time. They compensate for this by using mobile devices to make decisions and collaborate at anytime from anywhere. Their devices have to be connected to your network, identified, inventoried and monitored at all times.
When you become a mobile firm, you open an even wider door to security risks. One hacking event, one lost phone, or one instance of lost client data can (and likely will) batter your reputation. Your technology has to be bulletproof – and guarding against risk is a full time job for experts.
You face three costs. First is the capital cost of owning and licensing technology. Second is the operational cost of keeping that technology running. And third is the opportunity costs you incur when technology goes down.