Once you decide that your business is ready for managed IT services, you still have homework to do before committing to a service partner. Making the decision is a big first step toward IT improvement, but it is essential to answer some critical questions before you sign a contract. Here are some questions to ask before you commit to:
Why Choose this Company as My IT Partner? Of course, we want you to choose us, but we also want to be sure that you get the right match for your specific needs. Regardless of whether or not you are considering OTG for your managed services partner, be sure to listen to pitches from different providers. Each managed IT services vendor has strengths and weaknesses, so learn as much as you can about every option and look for client reviews or testimonials. Learn more about our outstanding service.
What Type of Support Services Do They Offer? Ensure that your business needs align with the offerings of your managed service provider, particularly when it comes to help desk services. Look for 24/7/365 support desk coverage and proper service level agreements. Plus, find out if their support desk is US-based or outsourced overseas. Either option is fine; it comes down to what works for you.
What is Their IT Management Strategy? Before you commit to a partner to support your IT services, you want to make sure that you understand precisely what they offer and how it aligns with your priorities. Managed IT support should be proactive and support your overall business goals and objectives. Gone are the days of panicked “break-fix” solutions. Today’s service providers provide ongoing support, ensuring your technology is always up and running and that you are not wasting time or money.
This list is not exhaustive. There are other things to take into consideration when selecting a partner to manage your IT services, including cost, location, staffing and more. Ultimately, it comes down to selecting the best possible match for your specific business needs. Find out if we are the right match for you.